Secretaries provide a full confidential and effective service to GP's nurses and practice manager. Their role includes typing of all clinical reports and letters, electronic referrals, all prescription queries, liasing with hospitals for appointments/results and general enquires. They are bound by the same rules of confidentiality as the doctors and nurses.
All our staff are bound by the same rules of confidentiality as the doctors.
Physical or verbal abuse will not be tolerated under any circumstances towards any of the practice team and will lead to removal from the practice list.
Defamatory or abusive comments made on social media such as Facebook, Twitter, Google plus etc. will be taken very seriously by the practice and may also lead to removal from the practice list.
If you have a complaint or would like to discuss your care or the provision of our service please contact our Practice Manager and allow the practice the opportunity to address your complaint or concerns. You can do this in writing, by phone or by email.