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Braidcraft Medical Centre

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription. And if you’re not yet registered with us you can download the necessary forms here too.

Convenience

The surgery is a single storey building with access via a ramp for disabled patients. The patient toilet is also suitable for wheelchair bound patients. Baby changing facilities are available in the patients toilet located at reception.

Telephone calls

Please note that all calls are recorded for training and quality purposes.

Online Appointment Booking Now Available.

Online patient services
Why not register to view, book and cancel your appointments online and be able to order your repeat prescriptions from the same system.

Just ask at reception.

Click the icon below to activate your registration / log in.

Public Holidays when the practice is closed:

2019

Friday 19 April, Monday 22 April, Monday 6 May, Monday 27 May, Monday 15 July, Monday 30 September, Wednesday 25 December, Thursday 26 December;

 

2020

Wednesday 1 January, Thursday 2 January.


Comments or Suggestions

We are always happy to hear your comments or suggestions on the service you receive.

Please click here to access our online form for comments or suggestions.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Please click on the link for a copy of our Complaints Handling Procedure. 

Zero Tolerance

Physical or verbal abuse will not be tolerated under any circumstances towards any of the practice team and will lead to removal from the practice list.

Defamatory or abusive comments made about the practice on social media such as Facebook, Twitter, Google plus etc. will be taken very seriously by the practice and may also lead to removal from the practice list.

Zero tolerance policy

(Site updated 14/03/2019)
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